Customer Help

How can we help?

Follow these short guides to order food, find receipts, make secure changes, pay when available, and pick up your order.

Place an order

Open the order form you received or select an available form from the event home page.

  1. Enter your contact information carefully so we can find and send your order.
  2. Choose items and a pickup window, then review quantities and prices.
  3. Submit once and wait for the confirmation page and email.

Find your orders and receipts

You can look up your orders without signing in.

  1. Open My orders at the top of the page.
  2. Enter the email address or phone number used on the order.
  3. Open an order to review its items, payment status, pickup information, and receipts.

Change your order securely

Viewing is easy; changes require a secure email link so no one else can alter your order.

  1. Find and open the order you want to change.
  2. Select the button to request a secure editing link.
  3. Open the link sent to the order's email address and make the changes.
  4. Review the updated total and save.

Payments and receipts

Your order page shows its current balance and available receipts.

  1. Open the order from My orders to review payment status.
  2. If online payment is available, follow the payment option shown on that order.
  3. For an in-person payment, staff can record it at Payment Station and email the receipt.

Pick up your order

Bring your order number or the contact information used when ordering.

  1. Check the pickup window and location shown on your order.
  2. At pickup, give staff your order number, name, email, or phone number.
  3. Review the items with the volunteer before the order is marked picked up.